Hear our customer stories

I first started noticing my hearing wasn’t quite right about a year before my test. It wasn’t anything drastic, but I found myself asking friends and family to repeat themselves more often. I put off getting checked for a while—after all, I didn’t think it was that bad. But as time went on, missing bits of conversations became frustrating (and, honestly, a little embarrassing). That’s when I decided to book a hearing test with Boots Hearingcare.

From the very first appointment, the process was smooth and hassle-free. The test confirmed I had mild hearing loss in both ears, and a follow-up a few months later showed one ear had deteriorated to moderate loss. My audiologist explained how hearing aids could help, but I was unsure at first—I thought they’d be a hassle. In reality, the opposite is true! No one can even tell I’m wearing them, and they’ve made such a difference in my day-to-day life. Social situations are easier, and the Bluetooth connectivity is a game-changer!

I’m so glad I took that first step before my hearing got any worse. The journey from diagnosis to getting my hearing aids was seamless, and the team at Boots Hearingcare made the whole experience reassuring and stress-free. If you’re unsure about your hearing, don’t put it off—getting tested was one of the best decisions I’ve made!

— Mary Hunn, 60, Cork, Ireland

"Once I’d had the test, it became evident that I did require some hearing aids. So then the question was choice. I mean, I don’t know one hearing aid from another! But I do like technology – I love my Smartphone and I’m quite good on the computer.”

“So when the Audiologist explained these new Marvel hearing aids, and how they could connect with Bluetooth to my phone, I thought I’m so up for that! It was quite amazing when I first used them! They are so small and delicate and light. After you’ve put them in your ear, you want to feel behind your ear just to check if they are still there! Unlike my old ones, they don’t irritate me at all.”

"Because they use Bluetooth to connect to my phone, I can be streaming music, sitting in the same room as my wife, and she has no idea that I’m listening to music because it’s coming through my hearing aids!”

"With my older hearing aids, I never felt the sound was really natural. It just wasn’t comfortable. Certain noises were too loud, and some I felt like I still couldn’t hear. But with these new Marvel hearing aids, the sound is just so normal. Even my own voice sounds normal, as well as other people’s. I’m quite confident to talk to people because not only can I hear them, I can probably hear better than they can! ”